Privacy Policy: Total Kalm Thai Massage & Spa - Kiama

Current as of: 9 May 2026

1. Our Commitment to Privacy

Total Kalm Thai Massage & Spa Kiama ("we", "us") is committed to protecting your privacy. We handle your personal and health information in accordance with the Australian Privacy Principles (APPs) and the NSW Health Privacy Principles (HPPs).

2. Information We Collect

To provide safe and effective treatments, we collect:

  • Personal Information: Name, date of birth, gender, and contact details (phone, email, address).

  • Health Information: Medical history, current injuries, allergies, and pregnancy status. This is considered sensitive information and is only collected with your consent.

3. How We Use Your Information

Your information is used strictly to:

  • Assess your suitability for specific massage treatments (e.g., Remedial, Thai, or Deep Tissue).

  • Manage your bookings and send appointment reminders.

  • Contact you regarding your treatments or clinical follow-up.

  • Comply with legal and insurance record-keeping requirements.

4. Disclosure of Information

We do not sell your data. We will only disclose your information:

  • To other health providers (e.g., your GP) with your express consent.

  • If required or authorised by Australian law (e.g., a court order or public health requirement

5. Data Security & Retention

We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

  • Storage: Digital records are stored in secure, password-protected systems. Physical intake forms are kept in secure filing cabinets.

  • Retention: In NSW, health records must generally be kept for 7 years (or until a minor reaches age 25).

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Ask us to update or correct inaccurate information.

  • Anonymity: You may choose to remain anonymous, though this may limit the treatments we can safely provide.

7. Contact & Complaints

If you have questions about your privacy or wish to lodge a complaint, please contact:

Privacy Officer

Total Kalm Thai Massage & Spa Kiama

Shop 6/42 Collins Ln, Kiama NSW 2533

Phone: +61 450 193 826

Email: [Insert Business Email]

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NSW Information and Privacy Commission (IPC).

8. Online Bookings

When you book an appointment through our website or a third-party platform (such as Fresha or Timely):

  • Data Collection: Information such as your name, mobile number, and credit card details (for deposits or "no-show" protection) is collected to secure your booking.

  • Third-Party Privacy: These platforms have their own privacy policies. We only use reputable providers who maintain high security standards, but we recommend reviewing their terms when booking.

  • Communication: By booking online, you consent to receiving automated SMS or email reminders regarding your appointment.

9. Gift Vouchers

When purchasing or redeeming a gift voucher:

  • Purchaser Data: We collect the purchaser’s name and contact details for transaction records and to issue the voucher.

  • Recipient Data: We may collect the recipient’s name to personalise the voucher and verify its use.

  • Payment Security: Online voucher payments are processed via secure encrypted gateways. We do not store full credit card numbers on our local systems.

  • Redemption: Upon redemption, the recipient will still be required to provide health information (as per Section 2) to ensure the treatment is safe for them.